Terms of Use

You may use the portal only if the site operator or RJL Commercial Group has approved your account and assigned you an operator role. Access is personal to you. Do not share access, allow another person to use your signed-in session or attempt to bypass security controls.

Use gate controls only for legitimate operational purposes and in accordance with school procedures, training, signage and applicable safety requirements. Before operating a gate, confirm that the movement area is clear and that the requested action is appropriate.

Do not use the portal to disable, bypass or interfere with physical safety devices, controller safeguards, Compass controls, networks or other connected systems.

The portal is an operational aid and must not be treated as the sole emergency, life-safety or security system. Network connections, cloud services, controllers and relay interfaces can be delayed or unavailable. Follow the school’s approved emergency procedures and use physical or local controls where required.

Where commissioned, Magic Keys may send authorised commands through agreed relay outputs or interfaces associated with the existing Compass control system. Available functions depend on the installed hardware, completed testing and permissions approved by the school. A feature shown in the portal is not evidence that field commissioning is complete.

Each account has a role (viewer, operator or administrator) set by the school’s portal administrator or RJL. Some changes, including automation, staff accounts, system settings and service records, also need the separate administrator settings password. Only use the access your role gives you, keep passwords and authenticator codes private, and lock settings when you have finished.

The fire / evacuation function is available to administrators only. It queues open commands to active gates; it does not replace the school’s emergency management plan, fire indicator panel, emergency services or local controls, and gates’ own safety devices continue to apply. Clearing an emergency in the portal sends a close command to gates still held open by the fire response, so they release and close under their own safety devices; it does not declare the site safe.

Ask Magic Keys explains how to use the portal from the staff guide. Its answers may be incomplete or wrong and are not safety, legal or emergency advice; follow school procedures and on-screen confirmations. It cannot operate gates or change settings. Do not enter passwords or personal information. Questions are recorded and may be reviewed by RJL as described in the Privacy Policy.

Staff who enter a booking must have the hirer’s permission to record their contact details for the booking and must enter accurate times and spaces. Gates linked to a booking open and close automatically around the booked time, subject to controller availability and safety inputs; staff remain responsible for supervising the area.

The gate cycle counter counts each opening the gate controller detects on the gate’s closed-position sensor, whatever started it; openings made while the controller is offline are not counted, so actual use may be higher. Service reminders are an aid and do not replace the maintenance schedule agreed with RJL or the manufacturer’s requirements.

Sign-ins, commands, acknowledgements, settings changes and other activity may be recorded for security, safety, troubleshooting, audit and accountability. For signed-in staff accounts this includes how long the portal is open and in use during each visit, and the names of the buttons, links and tabs used. Typed text, passwords and field contents are not recorded. These records can be viewed by portal administrators and RJL, and are deleted after 12 months. Use of personal information is described in the Privacy Policy.

We may maintain, restrict, suspend or change portal access to protect people, property, systems or data, or to carry out support and commissioning. Report suspected unauthorised access, incorrect gate state or unsafe behaviour immediately.

Portal software, branding and content remain the property of their respective owners. You must not copy, reverse engineer, probe, scan, load-test, overload, misuse or introduce malicious code into the service. Security or penetration testing is permitted only with RJL’s prior written authorisation that sets out its scope and timing; please report suspected vulnerabilities to info@rjlcommercialgroup.com rather than testing them.

Questions about these terms can be sent to info@rjlcommercialgroup.com. These terms are governed by the laws of Victoria, Australia, subject to any rights that cannot lawfully be excluded.